Utilities Customer Service Director

Agency Ontario Municipal Utilities Company


FILING DEADLINE March 15, 2024

SALARY RANGE $130,832 – $174,096 Annually

The Ideal Candidate

The ideal candidate will be a skilled communicator and have excellent interpersonal skills with the ability to provide information effectively, clearly, and openly to a wide range of audiences. This position requires an individual that is objective, creative, patient, and can be calm under pressure. The successful candidate will have a background in conflict management and resolution, political awareness and savvy, who understand the needs and benefits of public service and customer service. Solid experience in financial rules and practices, accounting, billing, expense/revenue flow, revenue collection, and transaction processes, as well as excellent understanding of standard customer service practices and procedures in how to deal with customers/residents, and train staff accordingly.

The selected candidate will be well versed in public utility services including knowledge of rates, start-up of services, and the handling of customer service complaints, challenges, and business efficiencies and process improvements. The ideal candidate will enjoy providing employee development opportunities and coaching, succession planning, and modeling a positive leadership style to a collegial, supportive, and hard-working staff.

Please check the Job Brochure for more detailed information!

Koff & Associates