Manager of Operations & Maintenance

Agency Alameda County Water District





With direction from the General Manager, plans, organizes and directs the District’s Operations and Maintenance Department; establishes goals and objectives for the department and internal policies and procedures related to departmental activities; through subordinate managers and supervisors, directs the work of staff engaged in the installation, maintenance and operation of the District’s water production and distribution systems and ensures the effectiveness of departmental programs; provides responsible advice and counsel to the Board, General Manager and District managers on a variety of operations and maintenance issues; provides highly responsible administrative staff assistance to the General Manager; represents the District with State-wide water agency groups and makes presentations to public groups relative to District activities and programs; and performs other related work as required.


Manager of Operations & Maintenance  is a single position senior manager classification.  With minimal direction within a framework of overall goals and objectives, the incumbent is responsible for directing the operation and maintenance of water supply, water treatment, pumping, storage, and distribution facilities and has programmatic responsibilities that include: water supply treatment, production and distribution, facilities maintenance, distribution system maintenance, water quality programs and operations support.

This classification is distinguished from other senior manager classifications within the District by the specific responsibility for directing the operation and maintenance of water supply, water treatment, pumping, storage and distribution facilities.  This classification is distinguished from other management classes within the department by the responsibility for supervision of those classes and overall responsibility for directing operations and maintenance services.  This classification is distinguished from the General Manager in that the latter is the chief executive responsible for the effectiveness of all District operations and provides direction to this classification.



  • Plans, develops and implements goals and objectives for the Operations and Maintenance department; prepares and administers internal policies and procedures related to departmental program activities; interprets and explains applicable rules, laws and regulations to supervisors and others.
  • Directs, oversees and participates in the department’s program work plan; assigns work activities, operations and maintenance projects and programs; monitors work flow and project status; reviews and evaluates work products, methods and procedures; implements needed work process and automation improvements and methods for improving customer service.
  • Studies and recommends procedures and practices to improve operational efficiency; evaluates alternatives for performing needed work including contract services; attends project review meetings to evaluate progress of ongoing construction and/or maintenance activities.
  • Visits job sites to oversee work in progress and provides direction as needed; responds to major emergencies during and after hours; directs the investigation and correction of consumer and operational complaints within areas of jurisdiction.
  • Coordinates departmental activities with other departments and divisions; provides responsible advice and counsel to the General Manager, and department and division managers on a variety of operations and maintenance issues; and oversees the maintenance of departmental records and files.
  • Represents the District with State-wide water agency groups; makes presentations to public groups on District activities and programs; manages the District’s water rights and water supply contracts, which includes oversight of water allocations and charges, contract amendments and general contract administration issues.
  • Attends Board of Directors and Board Committee meetings; prepares and presents staff reports and agenda items for consideration by the Board; serves as advisor to the General Manager and Board on operations and maintenance issues.
  • Coordinates preparation of the annual budget request for the Operations and Maintenance Department; reviews staffing, equipment, and supply needs based upon recent trends and planned activities; monitors expenditures after budget adoption and approves purchase requisitions.
  • Interviews and hires new staff; prioritizes, assigns and reviews work; approves time off for payroll purposes; prepares employee performance evaluations; monitors and participates in employee relations activities within the department; and ensures that safety program requirements are adhered to by employees.
  • Performs other related work as required.


Any combination of education and experience that would likely provide the required knowledge, skills, and abilities is qualifying.  A typical way to obtain the knowledge, skills, and abilities would be the equivalent of:

Education and Experience:

Possession of a Baccalaureate degree from an accredited college or university with a major in engineering and eight (8) years of full time experience performing engineering or operations and maintenance work in the utility service field, which includes at least four years experience in a supervisory or administrative capacity.

Knowledge, Skills and Abilities:  

Knowledge of:

principles, practices, equipment, materials and standards used in the construction, operation and maintenance of facilities and equipment common to a large, public water production and distribution organization; principles of management and administration; federal, state and local laws and regulations impacting the operation and maintenance of District facilities and water rights; public purchasing and contract management practices; budget administration; modern information technology applications and methods; modern principles and practices of effective employee supervision, training and personnel management; employee relations concepts and methods;OSHA regulations and safe work practices and the ability to identify workplace hazards and/or unsafe conditions and take appropriate corrective action

Skill and Ability to:

plan, organize and direct an effective utility operations and maintenance program; analyze, interpret and apply information, choose among alternative courses of action and develop sound recommendations; understand and implement laws, regulations, policies and procedures; plan, assign and supervise the work of subordinate staff; work effectively with unions and maintain positive employee relations within the department; maintain detailed and accurate records; prepare clear and concise written reports including those submitted to the Board of Directors; effectively operate a computer and other standard office equipment; proficiently utilize word processing, e-mail, calendar and presentation software applications; communicate effectively, both orally and in writing; prepare and make verbal presentations of technical material to non-technical audiences; establish and maintain good working relationships with those contacted in the course of the work.

Additional Requirements:

–  Registration as a professional engineer in the State of California is desirable.-  Must possess a valid California driver’s license and have a satisfactory driving record.

Working Conditions/Physical Requirements:

On a daily basis, the essential duties of this classification are performed primarily in a controlled-temperature office and require the ability to: sit for extended periods of time in front of a computer screen; use finger dexterity and hand strength to perform simple grasping and fine manipulation;use a telephone, computer keyboard and other office equipment; speak and hear to receive and provide information in person and on the phone; see sufficiently to perform assignments; andintermittently twist to reach equipment or supplies surrounding desk.

Occasionally, the essential duties of this classification are performed in the field under various climatic and geographic conditions in an environment with exposure to high frequency and constant noise, dust, allergens and other environmental irritants and around moving equipment and vehicles and require the ability to: use feet and hands to operate a vehicle and to crawl into confined spaces or up ladders when inspecting field sites.

Koff & Associates